Visit Our Facilities

We know how important it is for friends and family to spend time with our residents. Not only is it crucial for the wellbeing of those who call our care centers home, but we know how eager our guests are to interact with their loved ones. We've implemented a new scheduling system to allow you to take advantage of our various visit options, in light of the ongoing COVID-19 pandemic.

Please note, our team is obliged to follow the guidelines and restrictions imposed by local, state, and federal health authorities. Be sure to review all of the pertinent information before booking your appointment to visit one of our residents.

 

Outdoor Patio Visits

Visit with your loved one outdoors. Schedule an outdoor patio visit to get started.

During your visit, you'll need to respect the following guidelines.

  • Visitation will be limited to two guests and 30 minutes per visit, per day
  • Visitors will be screened with a questionnaire and temperature check before visitation.
  • Suspected or confirmed COVID-positive residents may not host visitation.
  • Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.
  • Visitors must remain at least six feet apart, with no resident physical contact, including handshaking, hugging, or touching of any kind.
  • Fully vaccinated visitors of fully vaccinated residents may have limited physical contact with resident.

Indoor Visits

We are pleased to be able to offer indoor visits for our residents. Schedule an indoor visit today.

In order to provide these visits, we must follow all guidelines provided by the  California Department of Public Health (CDPH):

  • Visitation in the green unit will be limited to two guests and 30 minutes per visit, per day.
  • Visitation in the yellow unit will be limited to one guest and 30 minutes per visit, per day.
  • Visitors will be screened for fever, COVID-19 risk, and COVID-19 symptoms before visitation.
  • Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.
  • Visitors must bring their own N95 mask and eye protection when visiting residents in the yellow unit.
  • Visitors must go directly to and from the resident’s room or designated visitation area.
  • Visitors who are unable to adhere to COVID-19 infection prevention guidelines will not be permitted to visit or will be asked to leave.

Purple Tier Visitation Guidelines The following guidelines apply when the county is in Tier 1 (Purple) according to the Blueprint for a Safer Economy:

  • Resident must be fully vaccinated (two weeks after final vaccination shot).
  • Resident must be in the green unit (unexposed or recovered area) or yellow unit (exposed or observation area).
  • Visitor must test negative for COVID-19 with a sample taken within the prior two days. For example, to visit on Wednesday, a visitor must take a test on Monday or Tuesday.
  • Unvaccinated visitors must remain at least six feet from resident with no resident physical contact of any kind.
  • Fully vaccinated visitors of fully vaccinated residents may have limited physical contact with resident.

Red/Orange/Yellow Tier Visitation Guidelines The following guidelines apply when the county is in Tier 2 (Red), Tier 3 (Orange), or Tier 4 (Yellow) according to the Blueprint for a Safer Economy:

  • Resident does not need to be vaccinated.
  • Resident must be in the green unit (unexposed or recovered area) or yellow unit (exposed or observation area).
  • A negative COVID-19 test is strongly encouraged but not required for visitation.
  • Unvaccinated visitors must remain at least six feet from resident, with no resident physical contact of any kind.
  • Fully vaccinated visitors of fully vaccinated residents may have limited physical contact with resident.

*Indoor visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, and/or availability of resident/staff.

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(See what our residents are saying about us)

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Everyone here is very friendly and the food is great. You can’t compare this place to anything at all. They encourage me so much!

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Thank you to everyone for the good care. You are all so inspirational to me. The Physical Therapists make me feel so great about myself.

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My Husband and I have lived here for years. They have made us feel so comfortable. The caring staff really makes us feel like family.

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from Heritage Gardens Health Care Center - Assisted Living Center

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